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Version in force since 2026-07-30.
Leorai is an internet technology platform. It provides the software that lets organisations — institutions, charities, associations, companies and groups — build catalogues of lots and run live bidding sessions online, and lets individuals register and place bids in those sessions.
Under Brazilian Law 12.965/2014 (Internet Civil Framework), Leorai is an INTERNET APPLICATION PROVIDER. It supplies the tool; the content published and the activity carried out through it belong to third parties.
By creating an account or placing a bid you accept these Terms. If you disagree with any part of them, do not use the platform.
The ORGANISATION is whoever creates the organiser account, registers the lots, sets prices and rules, runs the bidding, decides when each lot closes, receives payment and delivers the goods.
The PARTICIPANT is the person who registers and places bids.
The PLATFORM is Leorai, which provides and maintains the software where this happens.
The transaction over a lot — sale, donation, award, whatever its nature — is entered into DIRECTLY between the organisation and the participant. Leorai is not a party to it.
Leorai is NOT the owner, holder, custodian, consignee, seller, donor or auctioneer of the goods listed.
Leorai is NOT a licensed public auctioneer and does not conduct judicial or statutory auctions, or any category Brazilian law reserves to an auctioneer registered with the Board of Trade (Decree 21.981/1932). Checking which regime applies to its activity, and appointing a licensed auctioneer where required, is the organisation’s responsibility.
Leorai does NOT receive, process, hold, escrow or pass on payments. Money goes from the participant to the organisation outside the platform, however the two of them agree.
Leorai does NOT appraise, authenticate, inspect, price, photograph, pack, ship, insure or deliver any item. It issues no invoice, donation receipt or any other document for the lots.
Leorai does NOT warrant the existence, title, provenance, authenticity, quality, condition, legality, safety or delivery of any lot, nor the truth of any information published by the organisations.
Leorai does NOT warrant that an organisation will honour the outcome of a sale, nor that a participant will pay the bid they placed.
Leorai does NOT pre-screen published content. Any account review the platform may carry out is an internal housekeeping step and is not an approval, endorsement, audit or warranty regarding the organisation or its lots.
By creating an organiser account and publishing a lot, the organisation REPRESENTS AND WARRANTS, under its sole civil, criminal, tax and administrative responsibility, that:
(a) it genuinely exists, and whoever represents it on the platform is authorised to do so;
(b) it owns the goods it lists, or has the express authorisation of whoever does, and the goods are of lawful origin and may lawfully be transferred;
(c) the descriptions, photos, measurements, conditions, prices and terms it publishes are true and mislead no one;
(d) it holds the licences, authorisations, registrations and qualifications its activity requires — including, where applicable, authorisation to raise funds and the obligations specific to charitable entities;
(e) it will comply with applicable law, in particular the Consumer Protection Code, tax law and the General Data Protection Law as to participant data it accesses;
(f) it will honour the outcome of the bidding, deliver the lot awarded, and settle directly with the participant any matter of payment, delivery, defect, return, withdrawal, cancellation or complaint.
Towards the participant and towards third parties, the organisation is the SUPPLIER of the goods and the party responsible for the operation. Charges, complaints and claims relating to a lot are directed to it.
A bid is a serious declaration of intent. By bidding you undertake to pay that amount to the organisation if the lot closes in your name.
Before bidding, you are responsible for checking with the organisation everything that matters to your decision: what the item is, what condition it is in, how and when payment is made, how and when it is collected or delivered.
Your account is personal. The password is your responsibility; bids placed from your account are treated as yours. Tell the platform if you suspect misuse.
Using the platform to defraud, manipulate prices, bid without intending to pay, create fake accounts, automate bidding, or disrupt the service is prohibited.
All lot and organisation content — text, photos, prices, terms — is produced and published by the organisations themselves, without prior review by the platform.
Leorai is not civilly liable for damage arising from third-party content, under articles 18 and 19 of Law 12.965/2014.
If you find content on the platform that is unlawful, offensive, infringes your rights or intellectual property, or looks like fraud, report it through the reporting channel. The platform reviews it and, where warranted, removes the content and may suspend the account responsible. Give the page address and describe the problem — without that there is no way to act.
Leorai may at any time and without notice remove content and suspend or terminate accounts that breach these Terms or the law, with no right to compensation arising from that.
Leorai’s responsibility is limited to the operation of the software it provides.
Leorai is not liable, towards participants, organisations or third parties, for: content published by organisations; the existence, quality, authenticity, legality, safety, price or delivery of the goods; payment, non-payment, delay, refund or chargeback; defects or damage caused by the goods; performance or non-performance of what organisation and participant agree between themselves; taxes owed by either of them; or the conduct of participants or organisations on or off the platform.
The service is provided as is. Leorai does not warrant uninterrupted availability, freedom from error, or that the platform will stay up throughout a sale. It is not liable for failures of the user’s connection, the hosting provider, WhatsApp, or the power supply, nor for acts of God and force majeure. The organisation should have a fallback plan for running the event if the internet fails.
Leorai is not liable for lost profits, lost opportunity, or indirect or consequential damage. Where the law imposes liability on the platform and permits a cap, that liability is limited to the amount the organisation paid the platform in the 12 months before the event, or BRL 500.00, whichever is greater.
Nothing in this section removes liability that Brazilian law makes non-excludable, in particular the public-order rules of the Consumer Protection Code. What this section does is delimit each party’s role: the platform answers for the software; the organisation answers for the lot and the operation.
If Leorai is pursued — in court or administratively, by a participant, a third party, a consumer protection body or any authority — because of a lot, a sale, published content or the conduct of a given organisation, that organisation undertakes to take over the defence wherever possible and to reimburse the platform for everything it has to pay out, including damages, fines, court costs and legal fees.
The same obligation applies to the participant as to claims caused by their conduct.
Creating an organisation account may be subject to platform approval. The platform may refuse, suspend or terminate any account at its discretion, in particular where there is any sign of fraud, breach of these Terms, or risk to other users.
You may close your account whenever you wish, through the contact channel. Closing it does not undo obligations already taken on with organisations or participants.
The software, name, brand, logo, screen design and code of Leorai belong to the platform and may not be copied, altered, resold or used without written permission.
Content published by an organisation remains theirs. By publishing it, they allow the platform to display, resize and circulate that content within the service and in promoting the service itself, non-exclusively and free of charge.
Processing of personal data is described in the Privacy Policy, which forms part of these Terms.
When an organisation accesses data of participants who bid in its auctions, it becomes a controller of that data for its own purposes and answers for it under Law 13.709/2018.
These Terms may change. The version in force is always the one published on this page, with the date shown at the foot of the document. Material changes are notified through the contact channels on record. Continuing to use the platform after a change means accepting it.
Brazilian law applies.
The courts of the district of the platform’s registered office are elected to settle disputes, save that, in a consumer relationship, the consumer keeps the right to sue in the courts of their own domicile.
Version in force since 2026-07-30.